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Service & lifecycle
A cell runs for many years. What happens before and after installation decides how well it runs. Here is what each phase includes in this concept.
- 01
Line assessment
On-site measurement of rates, cases, patterns, floor and hygiene. Ends with a recommended cell and layout.
- 02
Simulation & layout
Cycle-time check at peak rate, layout on your floor plan, pallet flow and forklift access.
- 03
FAT
Factory acceptance test with your own cases and patterns before the cell ships.
- 04
Install & SAT
Pre-assembled modules, installation in a planned stop, site acceptance test on the running line.
- 05
Training
Operators: patterns, changeover, recovery. Maintenance: grippers, sensors, preventive tasks.
- 06
Run & improve
Remote support, spare-parts kits, periodic check-ups and retrofits when formats change.
Support plans
Three levels of support
Illustrative scope. Response times and prices are agreed per site and not published in this concept.
| Included | Essential | Production | Critical line |
|---|---|---|---|
| Remote support (HMI connection) | Office hours | Extended hours | 24/7 |
| Preventive check-up | 1× per year | 2× per year | 4× per year |
| Spare-parts kit on site | Optional | Wear parts | Wear and critical parts |
| Pattern and format changes | On request | 4 per year | Included |
| Operator refresher training | – | 1× per year | 2× per year |
Retrofit
When the line changes
New formats, a faster filler or an extra line: a cell can usually be adapted with a new gripper, extra infeed or updated pattern library, assessed the same way as a new cell.